Cookie Policy
Transparency is non-negotiable. We use a minimal set of technical cookies to ensure our service desk functions correctly, keeps your session secure, and remembers your preferences. No tracking pixels, no third-party sales, no hidden scripts.
What We Mean By "Cookie"
A cookie is a small text file placed on your device when you visit sparkwiseo.company. In the context of a Parisian cleaning agency, think of it as the sticky note on our internal clipboard: it doesn't contain your personal diary, but it tells our team (the server) which clipboard belongs to you and what's written on it (your session state).
We do not use cookies to profile your behavior, retarget ads, or share data with marketing platforms. Our cookies are strictly functional and technical, designed to keep the booking interface responsive and your data secure as you move from the service selector to the contact form. This aligns with our core promise: clear tools, honest pricing, visible outcomes.
Field Note
If you've used our Work Order Slip, a session cookie is what holds your selected services (e.g., Deep Clean: Kitchen + Bath) in place while you fill in your address. Without it, the form resets. With it, the price stays locked.
Technical Specifications
Exact cookies used, purpose, and lifespan. No abbreviations, no jargon.
| Cookie Name | Purpose | Lifespan | Data Type |
|---|---|---|---|
| sparkwiseo_sess | Maintains your booking session (services, dates, prices). | End of session (browser close). | Encrypted session ID. |
| csrf_token | Protects form submissions from unauthorized requests. | 1 hour. | Random token string. |
| pref_lang | Remembers English language selection (site default). | 30 days. | "en" only. |
| cookie_consent | Stores your acceptance of this policy (suppresses banner). | 6 months. | Boolean (true/false). |
* We use HTTP-only flags where appropriate. These cookies cannot be accessed via JavaScript, reducing XSS risk.
Real-World Scenarios
Here’s exactly how cookies behave in situations you likely encounter. No hypotheticals, just operational reality.
The "Multi-Tab" Quote
You open two tabs: one for a 60m² weekly maintenance, another for a post-renovation deep clean. The sparkwiseo_sess cookie is per-tab. You can compare prices side-by-side without conflicts, but you must complete booking in the tab where you finalized the service spec.
The "Return Next Day"
You start a work order but leave for a meeting. With pref_lang set, the interface remains in English. Without cookie_consent stored, the policy banner reappears (and you’ll need to re-accept it).
The "Mobile to Desktop" Switch
Cookies are device-specific. If you build a quote on your phone, the desktop browser won't see it. We recommend email-sending the quote link to yourself (a feature inside the slip) to transfer the session context.
Decision Lens
When evaluating any agency's cookie usage, ask:
- ▸ Is the cookie name descriptive or obfuscated? (We use pref_lang, not u_x_1234.)
- ▸ Does it expire quickly? (Session-only is best for booking.)
- ▸ Is there a plain English policy, not a legal fortress?
We changed our view on persistent session IDs in 2024 after noticing friction for users with strict browser privacy settings. Current sessions are ephemeral.
Terminology
Four terms we use daily. They're not jargon; they're functional labels.
First-Party
A cookie set by sparkwiseo.company, not a vendor. Means we control the data.
HTTP-Only
Inaccessible to JavaScript. A security measure to prevent token theft.
Session
Vanishes when you close the browser. Ideal for temporary data like your current service selection.
Consent
Your explicit "yes" to non-essential storage. We require it for the policy banner only.
Questions about data handling?
We document everything. If a cookie isn't listed here, it isn't on your device. For specific inquiries, our service desk is available Mon–Fri.