Terms of Service Operational Clarity for sparkwiseo
We believe in transparent, honest terms. This document outlines the rules of engagement for using our website and booking our services. It’s written to be read—no hidden clauses, no vague language. If you have questions, our team is available during working hours.
Contact Details
sparkwiseo
42 Rue Monge, 75005 Paris, France
Mon-Fri: 9:00-18:00 CET
Acceptance & Scope
Effective:
1. By Using This Site, You Agree
Accessing sparkwiseo.company constitutes acceptance of these Terms. If you do not agree, you must cease using the site immediately. These terms apply to all visitors, users, and others who wish to access or use the service.
2. Eligibility & Accounts
You must be at least 18 years old to book services. Accounts created require accurate, current information. We reserve the right to suspend accounts with false details. Passwords are your responsibility.
- One account per household/office entity
- Notify us immediately of unauthorized access
- Accounts are non-transferable
3. Service Descriptions & Pricing
We strive for accuracy. However, service descriptions on the site are informational. Final pricing is confirmed via email after inspection of your specific requirements. Parisian building access constraints (elevators, stairs) may affect final quote.
FIELD NOTE: Eco-products add +15% to base cost. This is a pass-through, not a margin.
Your Responsibilities
Access & Safety
You are responsible for providing accurate access details (codes, keys, intercom instructions). For safety, please secure pets and remove fragile items from cleaning zones. Our team cannot work in environments with active health hazards.
Cancellation Windows
Cancellations must occur at least 24 hours before the scheduled slot. Late cancellations incur a 50% fee to compensate the team. Rescheduling is subject to availability within 48 hours.
Payment Terms
Payment is due upon completion via card or transfer. Invoices are issued on request. Late payments accrue interest at 5% per month. We do not store payment data; it is processed by our secure provider.
Scenario: 90m² in 5th arrondissement with a staircase. Team size may reduce to 1 for safety.
What to Ask Any Cleaner
A simple checklist to evaluate any service provider. We publish our answers below. If another provider cannot answer these, proceed with caution.
| Question | Our Answer | Why It Matters |
|---|---|---|
| Insurance Coverage | €2M Civil Liability | Protects against accidental damage to your property. |
| Product List | Available on request | Essential for allergies, pets, and children. |
| Training | In-house + Eco-certified | Ensures proper technique and surface safety. |
| Punctuality | 15m window, alert on delay | Respect for your schedule and building rules. |
| Cancellation | 24h free, 50% fee after | Fair compensation for lost team time. |
Pitfalls to Avoid
Three mistakes we see too often.
1. Vague Pricing
If final price is only given "on-site," it's a red flag. We email a fixed quote after photos.
2. No-Show Teams
Paris traffic is real. We text if we're >10m late. Silence is unacceptable.
3. Hidden Chemicals
"Eco" is not a protected term. Ask for the specific list. Ours is 100% transparent.
Operational Constraints
BUILDING ACCESS
Narrow staircases may limit team size to 1 person. This is for safety and insurance compliance.
PARKING
If your address has restricted parking, please advise. Costs may be added to the invoice.
HOURS
Morning slots (8-12) fill first. We do not work past 18:00 to respect residential quiet hours.
These constraints are fixed. We will communicate them before confirming your booking.
Example: A 7th-floor walk-up requires a single-person team.
Evidence & Trade-offs
Assumptions
- Standard cleaning time is 1 hour per 30m².
- Eco-products require 24h ventilation for full effect.
- Team size is 2 unless access is restricted.
- Client provides parking if needed.
Constraints
- Paris 5th arrondissement only (for now).
- No heavy furniture moving.
- No biohazard cleanup.
- 24h cancellation window.
What Would Change Our View?
We iterate based on operational reality. Here’s what would force us to revise these terms:
- • A negative review about punctuality → tighten scheduling windows.
- • Missing insurance certificate → pause all bookings until resolved.
- • Vague pricing feedback → make quote form more granular.
- • Slow response to a test inquiry → increase service desk coverage.
Update cadence: These terms are reviewed quarterly. Last review: . We log changes in the footer archive.
Services
© 2026 sparkwiseo. All rights reserved. Registered in France.